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Servers
3 years — Next business day or 4-hour response
🛡️ Support · Warranty
Warranty Information
All products supplied by DEL carry genuine manufacturer warranties. This page explains how warranty coverage works, what is included, what is excluded, and the options available beyond the standard term.
3 years
Servers
Lifetime / 5 years
Networking
1–3 years
Laptops / Desktops
5 steps
warranty claim process
Manufacturer warranty by category
All products sold by DEL include the manufacturer’s standard warranty. Warranty terms vary by product line and manufacturer — typical ranges are below.
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Storage
3 years — Parts and labour
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Networking
Lifetime / 5 years — Varies by product line
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Laptops / Desktops
1–3 years — Carry-in or on-site
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Printers
1 year — Parts and labour
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Software
Subscription-based — Support included during subscription
3 years
Servers · Typical Warranty
Important
- Warranty is valid only when products are purchased through authorised channels like DEL. Grey-market products may not carry valid warranties.
How to make a warranty claim
Five steps from your first contact to resolution. Keep your model and serial number ready — it speeds up the entire flow.
Five steps from your first contact to resolution. Keep your model and serial number ready — it speeds up the entire flow.
Contact Support
Call +880 1730-317750 or email info@digitalequipment.com.bd
Phase 01 / 05
Provide Details
Product model, serial number, purchase date, issue description
Phase 02 / 05
Triage
Our team assesses if the issue is covered under warranty
Phase 03 / 05
Resolution
Repair, replacement, or manufacturer escalation as applicable
Phase 04 / 05
Documentation
Warranty claim logged for tracking and audit
Phase 05 / 05
Extended warranty & AMC options
For additional peace of mind, DEL offers three escalation paths beyond the manufacturer’s standard warranty.
Extended Warranty
Extends standard warranty by 1–3 years
Continued manufacturer-level coverage
AMC (Annual Maintenance Contract)
Comprehensive maintenance and support
Preventive maintenance, priority response, parts included
On-Site Support Contract
Guaranteed on-site response times
4-hour, 8-hour, or next-business-day SLA
What warranty typically does not cover
Standard manufacturer warranty and our extended plans have well-defined boundaries. Items below are typically excluded.
Exclusions
- Physical damage, drops, or liquid spills
- Unauthorized modifications or repairs
- Damage from power surges (unless UPS protected)
- Consumables (ink, toner, batteries after initial period)
- Software issues not caused by hardware defect
- Damage from misuse, negligence, or environmental factors
Return Merchandise Authorisation
For products requiring return to the manufacturer — the standard RMA flow.
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RMA Number
DEL issues an RMA number
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Packaging & Return
Product is securely packaged and returned
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Repair / Replace
Manufacturer repairs or replaces
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Back to Customer
Product is returned to customer
Note
- Customer is responsible for backup of all data before returning products for repair.
🛡️ Support · Warranty
A warranty claim in five steps
Five steps from your first contact to resolution. Keep your model and serial number ready — it speeds up the entire flow.