Service providers
Hosting, email delivery and analytics partners who process data only on our instructions. Legal basis: contractual necessity.
🔒 Privacy Policy
Your data, handled with care
Digital Equipment Ltd. (“DEL”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage with our services.
Data we sell
None — we never sell personal data
Longest retention
7 years — tax & compliance records
Transmission
Encrypted in transit (TLS/SSL)
Last updated
May 2026
Where your data stands
Nothing sold — a complete map of your data
This policy applies to all personal data collected through our website (digitalequipment.com.bd), online forms — quote requests, contact forms, newsletter signup — email and phone inquiries, and in-person meetings and events.
By using our website or services, you agree to the collection and use of information in accordance with this policy. Our services are not directed at children under 16, and we do not knowingly collect their data.
⭐ Not directed at children under 16📌 Policy last updated: May 2026📌 Applies to website, forms, email, phone & events
Retention & protection
7 yrs
Customer records (tax/compliance)
3 yrs
Support tickets
2 yrs
Quote requests
26 mo
Website analytics
TLS
Encrypted data transmission
✓
Access controls & authentication
✓
Secure backup & disaster recovery
0
Third parties we sell data to
Newsletter records are kept only until you unsubscribe.
You provide directly
- Contact information — name, email, phone, company
- Business information — company name, designation
- Inquiry details — project requirements, budget
- Account information — portal username & password
Collected automatically
- Usage data — pages visited, time spent
- Device information — browser type, IP address
- Cookies — session, preference, analytics (see Cookie Policy)
Never collected
- Data from children under 16
- Sensitive data beyond what our forms ask
- Data sold to third parties — none, ever
Six purposes — no more
Every byte we hold maps to one of these. If a purpose disappears, the data goes with it.
To respond to inquiries
Process quote requests, contact forms and support tickets so the right desk replies with the right answer.
To provide services
Deliver products, installation and support — the records needed to serve what you bought.
To communicate
Send updates, newsletters (with consent) and service notices about things you asked to hear about.
To improve our services
Analyse website usage and customer feedback to fix what frustrates and build what helps.
To comply with legal obligations
Meet tax, accounting and regulatory requirements that legally require record-keeping.
To protect our rights
Fraud prevention, security and legal defence — used narrowly, kept short.
Who may see your data
We do not sell your personal data. Sharing is limited to these recipients, each with a legal basis:
Brand partners
Warranty registration and product support with the manufacturers we represent. Legal basis: your consent or legitimate interest.
Government authorities
Responses to legal compliance demands and court orders. Legal basis: legal obligation.
Professional advisors
Legal, accounting and audit professionals bound by confidentiality. Legal basis: legitimate interest.
How we protect it
Technical and organisational measures, reviewed regularly:
Encrypted transmission
All data travels over TLS/SSL — nothing readable in transit.
Access controls
Authentication and role-based access — staff see only what their work requires.
Regular assessments
Periodic security reviews keep the measures ahead of the risks.
Staff training
Everyone who touches data is trained on protecting it.
Backup & recovery
Secure backups and a disaster-recovery plan so your data survives the worst day.
Your data, your call
Whatever we hold about you, you control it. These rights are yours on request:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct anything inaccurate or incomplete.
Deletion
Request deletion where retention is no longer required.
Restriction
Ask us to limit processing of your data.
Objection
Object to certain types of processing, including marketing.
Portability
Receive your data in a portable format to take elsewhere.
Talk to our data protection desk
For any question about this policy or the data we hold about you — or to exercise any right above — contact us directly.
How to make a request
- Email us from an address we can verify against your records
- Tell us which right you are exercising and for which data
- Withdraw consent for marketing communications at any time — one line is enough
- You can also lodge a complaint with our data protection contact